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Crappy photos

On another note, I also got the photos from the TKD tournament. I'm REALLY disappointed overall with the experience. They had problems getting the photos up for everyone to see (it was a photographer using a 3rd party site) and it took over a month to resolve. The photos looked so good online when they were finally up, but the amount of photos forced the event to be broken into two folders. There were 3 photos I wanted - two in one folder and one in the other. One that has both boys could only be in a square format for them both to not get cropped in some way, so I ordered a 10X10. I also ordered a 5X7 of one of the boys with his trophy. Because this put the order at over $45, they would double the prints for free. Since the picture of the other boy was in a seperate folder, it counted as a seperate order! Second shipping cost, and it didn't matter that I had spent over $45 from the other folder, they wouldn't do a second print on it. I escalated twice, the photographer tried to escalate, and their 'final escalation team' never got back in touch with me before shipping the order. I got it today and the photos are crappy, somewhat fuzzy (especially on the 10X10) and they are digital prints, not real photo prints. In one, you can even see faint lines running down them.

I'm so totally pissed that I will be drafting a letter to our TKD studio owner and cc'ing the photographer and pictage.com. This is unacceptable, especially for the money they charged! Heck, _I_ make better digital prints than this.

Comments

( 1 thought — Whatcha' think? )
morzsa
Nov. 7th, 2006 09:58 pm (UTC)
We got the kids school pics back in awful quality. I had to send them back and ask for a refund because it was simply awful quality. :-( I hate when that happens: ruins all the fun!
( 1 thought — Whatcha' think? )